Registration and Confirmation
Q. How soon before the seminar is held can I register?
A. Anytime. We will not process the seminar fee on your credit card until the seminar is confirmed.
Q. What is the best way to register for a seminar?
A. Online registration ensures complete information and no chance of lost faxes.
Q. How will I know when my registration is confirmed?
A. You will receive a confirmation notice via email.
Cancellation and Refund Policy
Q. What if I register for a seminar, but then can't attend?
A. The cancellation policy is as follows:
21-14 Days Prior: Credit minus $10 cancellation fee
13-7 Days Prior: Credit minus $25 cancellation fee
6-0 Days Prior: $0 Credit (US Dollars)
Cancellation MUST be emailed to training@rfms.com
Q. Can the seminar be cancelled by RFMS?
A. Due to the fixed costs of seminars, there must be a minimum number of attendees for the seminar to occur. We will not confirm the seminar until this minimum has been reached. You will be notified via email and phone call when a seminar has been cancelled.
Q. Do I receive a confirmation for a cancellation?
A. RFMS will confirm your cancellation via email.
Payment and Discounts
Q. How do I pay for a seminar?
A. Because seminars have limited seating capacity and do sometimes fill quickly, payment in advance is required. All major credit cards are accepted.
Q. How does the advertised rebate work?
A. Attend and purchase any RFMS Software and receive 50% of your registration fee as a credit towards your purchase at the seminar! That’s a credit for each paying seminar attendee! (Does not apply to maintenance fee or equipment. Not valid with any other pricing discounts.)
Seminar Leaders
Q. Who will be my seminar leader?
A. RFMS seminar are led by very industry experienced professionals. While the leader may change depending upon the seminar focus, you can be assured that he or she is a leading expert in not only our industry, but in his or her knowledge of the RFMS software. Many of our trainers have worked in real flooring businesses, as accountants, as software support specialists, and adult-education instructors. All of this ensures that you will have a course leader who is not only a skilled platform speaker but also a top business practitioner.
Seminar Hours and Attire
Q. What time does my seminar begin and end?
A. The seminar begins at 8:30 with registration at 8:00. The seminar will end at 4:30.
Q. What should I wear?
A. Casual business attire is appropriate. Note that room temperatures may vary, so you may want to dress in layers.
Travel and Accommodations
Q. Can RFMS help me make travel arrangements?
A. Travel arrangements must be made by you.
Q. Can RFMS help me make hotel reservations?
A. Frequently, RFMS arranges for a group rate for sleeping rooms at the hosting hotel location. Once we receive your registration, you will receive a confirmation that will display the group code and rate, if it applies to that seminar. Please contact RFMS regarding group rates if you have any further questions before registering.
Locations, Facilities and Amenities
Q. How can I find the exact location of my seminar?
A. Once you register, you will receive a registration confirmation via fax or email that will contain the exact meeting location along with a map and/or directions to the venue or hotel.
Lunch and Parking
Q. Is food included?
A. There will be coffee in the morning and sodas in the afternoon. Lunch is on your own.
Q. Is parking included?
A. Many times, parking is free or free to hotel guests. However, RFMS does not provide a refund for any parking fees required to attend the seminar.
On-Site Opportunites
Q. My businesses is located near one of your seminar venues. Can I book the trainer to come to my store before or after the seminar?
A. Depending on travel time from the seminar to your location this is a possibility. Please email training@rfms.com if you are interested.
Seminar Materials and Additional Resources
Q. What format is the seminar ?
A. All training is on the Windows version of RFMS and is presented in lecture format with audiovisual. A workbook is provided. The seminar is not a hands-on events (no computers).